Impossible to achieve better patient care, without training ?
Indian healthcare organizations face issues related to scarcity of skill-sets and resources for patient care giving. The National Skill Development Corporation (NSDC) has estimated that incremental human resource requirement in India’s healthcare sector will almost double to 74 lacs by 2022. Hence proper training of the medical staff at different levels can make a significant difference in the patient care experience.
There are over 11 lacs allied health professionals in the country in the fields of nursing associates, sanitarians, medical assistants, medical equipment operators, optometrists, physiotherapists, dieticians and dental assistants, which is still short of the current demand. ( quote the reliable source here for the data, preferably a govt website, check if you can find some graphs as well- I remember going through a very good government website on this number of doctors and nurses etc. and their growth ).
There are challenges faced in each role, involved in a care delivery cycle. Not so adjusting colleagues, lack of technology training, communication skill gaps despite being graduates in relevant disciplines, leads to higher cost of delivery mainly caused due to human errors. As India goes further into transformation towards Professional Healthcare, we try to list some of the challenges faced in this regard.
- Lack of communication between patients and care staff (in terms of listening, multilingual, adjustment issues) like nurses, care assistants can lead to huge blunders. Further, this can affect the hospital reputation/ business.
- Unwillingness of the medical staff to move out of their native place, and explore new technologically advanced setups makes their working career and knowledge base stagnant.
- Paramedical staff forms the backbone of hospital infrastructure. But with latest technology and newer procedures in each speciality, they require lot of training updates regularly, which is lacking right now.
- Need to be more sensitized towards patients, and should aware of their role. They need to be compassionate, towards the suffering patients .Having empathy and a cheerful personality goes a long way to achieve these goals, so they require orientation for those scenarios.
- They should not be only thinking about doctors , rather than patients.
Others, administrators :
- Public Relations,patient relations, IT, Biomedical Technician and other supporting staff must develop problem solving, time management skills to contribute to the organization. One should keep updated with the latest trends in medical field.
- Having an understanding of the values that are the building, supporting elements of the organization helps. Goal orientation, team work, strategy planning are the skills that are necessary to be inculcated among the medical staff.
- Last but not the least a very important part of Medical Staffing is Doctors, as their job requires them to spend more time with patient.
- Doctors should be resourceful to guide their staff and should keep patients in loop by sharing the possibilities of the treatment, giving access to EMR, and being available through telemedicine during follow up. For skill-set development, there are many mid-career programmes, which as a doctor, one can read on our last blog on Advanced programmes for doctors.
We can conclude on the note that Admin/Trustee/Management/Employees, they all must take the responsibility and should make sure that the training of the staff is undertaken and given importance.
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